Frequently asked questions

What ceiling height is this suitable for?

This fitting works best in rooms with ceiling heights between 2.4m and 3.2m. For higher ceilings, extended rods or chain drops are available — contact us before ordering.

How long does installation take?

Most customers complete installation in under 30 minutes. You'll need a screwdriver and wire connectors. Always isolate the power at the mains before starting.

When will my order be dispatched?

Orders placed before 2PM SAST on business days are dispatched same day. You'll receive a tracking number by email once shipped.

Is an electrician required?

No electrician is required for standard ceiling roses. If you're replacing an existing fitting with the same wiring setup, it's a straightforward DIY job. For new installations or rewiring, we recommend a qualified electrician.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Damage Protection

Every order is carefully packaged to arrive safely. Damaged on arrival? We'll sort it.

Easy Returns

Not right for your space? Return within 30 days, no hassle.

Post-Purchase Support

Questions after delivery? We're here to help every step of the way.

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